Safety Guidelines

Meeting Safely
We understand that meeting someone for the first time whether online, through an acquaintance or on an outing is intriguing and exciting. However, your safety is very important, and because you are in control of your Twine experience, there are certain safety steps that you should follow while meeting – both online and offline.

We ask you to read the tips and information below, and strongly urge you to follow these guidelines in the interest of your personal safety and well-being. However, you are always the best judge of your own safety, and these guidelines are not intended to be a substitute for your own judgment.

Online Behavior
Protect Your Finances & Never Send Money or Financial Information
Never respond to any request to send money, especially overseas or via wire transfer, and report it to us immediately – even if the person claims to be in an emergency. Wiring money is like sending cash: the sender has no protections against loss and it’s nearly impossible to reverse the transaction or trace the money.

Protect Your Personal Information
Never give personal information, such as: your social security number, credit card number or bank information, or your work or home address to people you don’t know or haven’t met in person.

Note: Twine will never send you an email asking for your username and password information. Any such communication should be reported immediately.

Report All Suspicious Behavior
Additionally, please report anyone who violates our terms of use.

Examples of terms of use violations include:

  • Asks you for money or donations
  • Requesting photographs
  • Minors using the platform
  • Users sending harassing or offensive messages
  • Users behaving inappropriately after meeting in person
  • Fraudulent registration or profiles
  • Spam or solicitation, such as invitations to call 1-800 numbers or attempts to sell products or services

Offline Behavior
First meetings are exciting, but always take precautions and follow these guidelines to help you stay safe:

Get to Know the Other Person
Keep your communications limited to the platform and really get to know users online/using the app before meeting them in person. Bad actors often push people to communicate off the platform immediately. It’s up to you to research and do your due diligence.

Always Meet and Stay in Public
Meet for the first time in a populated, public place – never in a private or remote location, and never at your home or apartment. If your connection pressures you, end the meeting and leave at once.

Tell Your Friends and Family Members of Your Plans
Inform a friend or family member of your plans and when and where you’re going. Make sure you have your cell phone charged and with you at all times.

Transport Yourself to and from the Meeting
You need to be independent and in control of your own transportation, especially in case things don’t work out.

Stay Sober
Consumption of alcohol and/or other drugs can impair your judgment and potentially put you in danger. It’s important to keep a clear mind and avoid anything that might place you at risk. Be aware that bad actors might try to take advantage of you by altering your beverage(s) with synthetic substances.

In the case that something has happened, immediately call 911. Emergency situations include a recent threat of violence or sexual violence, recent act of violence or sexual violence or if your health or someone else’s is in danger.

If something has happened and you’re in need of help, support or advice pertaining to physical or sexual assault, please call the below 24hr hotlines.

Rape, Abuse and Incest National Hotline
1-800-656-HOPE | www.rainn.org

Planned Parenthood
1-800-230-7526 | www.plannedparenthood.org

National Domestic Violence Hotline
1-800-799-SAFE (7233) or 1-800-787-3224 | www.thehotline.org

Additionally, if you are aware of anyone who violates our terms of use please report them here.